Below is an original UK-focused draft based on the general structure of the referenced page, adapted for ChinChex.co.uk and UPS shipping. It preserves mandatory consumer rights, including the 14-day cancellation period for most online purchases and protections for faulty goods. GOV.UK guidance, Consumer Rights Act 2015.

Replace all bracketed details before publishing and have a UK solicitor review the final version.

TERMS AND CONDITIONS OF SALE

Last updated: 15/09/2026

These Terms and Conditions apply to purchases made through www.chinchex.co.uk (“Website”).

1. About us

The Website is operated by ChinChex UK LTD trading as ChinChex (“ChinChex”, “we”, “us” or “our”).

Our contact details are:

Address: Prior’s Loft, Coleford Road, Tidenham, Chepstow, Monmouthshire, NP16 7JD, United Kingdom
Email: [email protected]
Company number: 16557507

2. Application of these Terms

These Terms apply to all orders placed through the Website. Please read them carefully before ordering.

By submitting an order, you confirm that:

• you are at least 18 years old and legally capable of entering into a contract;
• the information you provide is complete and accurate;
• you are authorised to use the selected payment method; and
• you agree to be bound by these Terms.

Nothing in these Terms limits any rights that consumers have under applicable law.

If you purchase products wholly or mainly for business purposes, you are a business customer. Certain consumer rights described in these Terms will not apply to business customers.

3. Products and permitted use

We take reasonable care to ensure that product descriptions, photographs, instructions and other information on the Website are accurate. Images are illustrative, and packaging, colour or appearance may vary without affecting the product’s essential characteristics.

You are responsible for:

• checking that a product is appropriate for your intended purpose;
• reading and following all labels, safety data, warnings and instructions supplied with the product;
• using and storing products safely;
• keeping products away from children, animals, food and other sensitive areas where the label or instructions require this; and
• ensuring that purchasing, importing, possessing and using a product is lawful in your country or territory.

Our products must be used only for their intended and lawful purposes. Website information is general product information and is not professional, medical or regulatory advice.

Where a product is restricted to professional, trained or authorised users, you confirm that you possess all required training, competence, certification or authorisation.

4. Availability

Products are subject to availability. Placing an item in your basket does not reserve it.

If a product becomes unavailable after you place an order, we may contact you to offer an alternative, delay the order with your agreement, or cancel the affected item and refund the amount paid for it.

We may limit quantities, refuse orders or discontinue products where reasonably necessary, including for regulatory, safety, supply or fraud-prevention reasons.

5. Ordering and formation of the contract

After you submit an order, we will normally send an email acknowledging receipt. This acknowledgement does not mean that your order has been accepted.

A binding contract is formed when we send you an order confirmation or dispatch confirmation, whichever occurs first.

We may decline or cancel an order before acceptance where:

• the product is unavailable;
• payment cannot be authorised;
• the price or description contains an obvious error;
• delivery is unavailable to the address supplied;
• we reasonably suspect fraud, misuse or unlawful activity; or
• legal or regulatory restrictions prevent the sale or delivery.

If we cancel an order after taking payment, we will refund the relevant amount.

6. Prices and payment

Prices are displayed in the currency shown at checkout. Prices include UK VAT where applicable unless the Website clearly states otherwise.

Delivery charges are calculated and displayed before you submit your order.

You must pay using one of the payment methods offered at checkout. Payment may be taken when the order is placed or accepted.

If an obvious pricing error occurs and the price is substantially lower than could reasonably have been expected, we may cancel the order and issue a refund, even if an automated confirmation has been sent.

7. Shipping services

Available delivery services may include:

• UPS Standard;
• UPS Express; and
• UPS Worldwide Express.

The services available for a particular order depend on the destination, product type, parcel size, applicable restrictions and UPS coverage.

Delivery estimates shown at checkout or in an order confirmation are estimates unless we expressly agree to a guaranteed delivery date. Selecting an express service affects the shipping method but does not guarantee that an order will be dispatched on the same day.

Delivery times may be affected by customs clearance, inspections, carrier disruption, weather, public holidays, remote-area delivery, incorrect address details and circumstances outside our reasonable control.

8. Dispatch and delivery

Orders are delivered to the address supplied at checkout. You are responsible for checking the address, postcode, telephone number and email address before submitting your order.

Please contact us immediately if any information is incorrect. We cannot guarantee that changes can be made after processing or dispatch has begun.

UPS may contact you to arrange delivery, request customs information or collect charges. You are responsible for responding promptly.

Delivery is completed when the order is delivered to:

• the address provided by you;
• a person at that address;
• a location expressly authorised by you; or
• a UPS collection point selected or authorised by you.

For consumers, responsibility for loss of or damage to the products passes to you when you, or a person identified by you other than the carrier, takes physical possession of them.

Please inspect the parcel promptly and notify us as soon as reasonably possible if it appears damaged, incomplete or incorrect. This request does not reduce your statutory rights.

9. International orders, import duties and taxes

Orders delivered outside the United Kingdom may be subject to import VAT, customs duties, tariffs, brokerage or clearance charges, handling fees, local taxes and other governmental charges.

Unless checkout expressly states otherwise:

• international orders are supplied on a duties and taxes unpaid basis;
• the recipient is the importer of record where applicable;
• all import duties, import VAT, customs charges, brokerage fees and similar costs are the recipient’s responsibility;
• these charges are not included in the product price or shipping charge; and
• ChinChex does not pay, reimburse or accept responsibility for these charges.

Customs authorities or UPS determine and collect these amounts. We cannot predict or control them. You should check the destination country’s import requirements and likely charges before ordering.

You are responsible for providing any information or documentation required for customs clearance. ChinChex is not responsible for delay caused by customs procedures or by your failure to provide information or pay applicable charges.

If a shipment is refused, abandoned or returned because import charges were not paid, clearance information was not supplied, or the product could not lawfully be imported, we may deduct from any refund the reasonable costs we incur, including outward shipping, return shipping, storage, customs and carrier charges. No deduction will be made where prohibited by applicable consumer law.

You remain responsible for import charges imposed by the destination authorities even if you later cancel or return the order.

10. Delivery problems

If your order has not arrived within the estimated period, contact us at [email protected].

If nobody is available to accept delivery, UPS may leave instructions, attempt redelivery or deliver the parcel to a collection point. A parcel may be returned to us if it is not collected or if delivery repeatedly fails.

Where delivery fails because you supplied an incorrect address, did not collect the parcel, refused delivery without exercising a legal cancellation right, or failed to cooperate with UPS or customs, we may charge you the reasonable cost of redelivery or deduct our reasonable return costs from any refund, where permitted by law.

If you are a consumer and we do not deliver within an agreed essential deadline, or within any additional reasonable period you give us where required, you may have the right to cancel under applicable consumer law.

11. Consumer cancellation rights

If you are a consumer purchasing online, you normally have the right to cancel your contract without giving a reason within 14 days after the day on which you, or a person nominated by you, receives the products.

For an order delivered in separate consignments, the cancellation period normally runs from the day after the final item is received.

To cancel, send a clear statement containing your name, order number, delivery address and decision to cancel to:

Email: [email protected]
Post: ChinChex, Prior’s Loft, Coleford Road, Tidenham, Chepstow, Monmouthshire, NP16 7JD, United Kingdom

It is sufficient to send your cancellation notice before the cancellation period expires.

The statutory right to cancel may not apply to certain products, including:

• products made to your specifications or clearly personalised;
• products liable to deteriorate or expire rapidly; and
• sealed products that are not suitable for return for health-protection or hygiene reasons once unsealed,

to the extent that an applicable legal exception applies.

12. Returning cancelled orders

After notifying us that you wish to cancel, you must return the products within 14 days.

Unless the products are faulty, damaged or incorrectly supplied, you are responsible for the direct cost of returning them.

Return products to:

ChinChex Returns
Prior’s Loft
Coleford Road
Tidenham
Chepstow
Monmouthshire
NP16 7JD
United Kingdom

You must take reasonable care of products while they are in your possession. You may inspect them only as you could reasonably do in a shop. We may reduce a refund to reflect any loss in value caused by unnecessary handling, where the law permits.

We recommend using a tracked return service and retaining proof of postage. Do not return hazardous, restricted or regulated products without contacting us first for appropriate instructions.

13. Cancellation refunds

When a consumer validly cancels an entire order, we will refund:

• the price paid for the returned products; and
• the cost of our least expensive standard delivery method offered for the order.

If you selected UPS Express, UPS Worldwide Express or another premium service, we are not required to refund the amount exceeding the cost of our least expensive standard delivery option.

We will make the refund without undue delay and no later than 14 days after:

• we receive the returned products;
• you provide evidence that you sent them back; or
• where no products were supplied, the date you informed us of the cancellation,

whichever applies.

Refunds will normally be made to the original payment method unless otherwise agreed.

Import duties, import VAT, customs charges and carrier clearance fees are not collected by us and are not refundable by us. You must apply to the relevant authority or carrier if a refund of those charges may be available.

14. Faulty, damaged or incorrectly supplied products

We are responsible for supplying products that conform to the contract. Consumer products must be as described, of satisfactory quality and fit for any purpose made known to us and accepted by us.

If you believe a product is faulty, damaged or incorrect, contact [email protected] promptly with:

• your name and order number;
• a description of the problem; and
• photographs or other reasonable evidence, where available.

We may ask you to return the product or provide information reasonably required to assess the issue. If the product does not conform to the contract, remedies may include repair, replacement, price reduction or refund in accordance with the Consumer Rights Act 2015.

We will pay reasonable return costs for products confirmed to be faulty, damaged in transit or incorrectly supplied.

Nothing in these Terms excludes or restricts your statutory rights.

15. Product performance

Product results may vary depending on the target pest, infestation level, environment, preparation, application, storage, compliance with instructions and other factors outside our control.

Any efficacy statement applies only under the stated test conditions or circumstances and does not constitute a guarantee that identical results will be achieved in every setting.

You must follow the product label, instructions, safety documentation and applicable laws. We are not responsible for loss caused by use that is unlawful, contrary to supplied instructions, negligent or outside the product’s intended purpose.

This section does not exclude responsibility for a defective product or affect rights that cannot lawfully be limited.

16. Our liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• defective products where liability cannot legally be excluded; or
• breach of consumer rights that cannot legally be excluded or restricted.

If you are a consumer, we are responsible for losses that are a foreseeable result of our breach of contract or failure to use reasonable care and skill. We are not responsible for losses that were not foreseeable when the contract was formed or for business losses arising from a consumer purchase.

If you are a business customer, subject to liabilities that cannot legally be limited, our total liability relating to an order will not exceed the amount paid for that order. We will not be liable for indirect or consequential loss, loss of profit, loss of revenue, loss of business, loss of opportunity, loss of anticipated savings or loss of goodwill.

17. Events outside our control

We are not responsible for delay or failure caused by circumstances outside our reasonable control, including severe weather, natural disasters, war, civil disorder, industrial action, epidemics, government action, border closures, customs delays, transport disruption, carrier-system failure or interruption of utilities or communications.

We will take reasonable steps to minimise the effects of such circumstances and will contact you where appropriate. Your statutory rights, including any right to cancel following substantial delay, remain unaffected.

18. Website use and intellectual property

All text, graphics, logos, photographs, product information and other Website content are owned by or licensed to us and are protected by intellectual-property laws.

You may view and print Website content for personal, non-commercial use. You must not reproduce, distribute, modify, republish or commercially exploit it without prior written permission.

You must not misuse the Website, introduce malicious material, attempt unauthorised access or interfere with its operation.

19. Personal information

We use personal information in accordance with our Privacy Policy, available at PRIVACY POLICY LINK.

We may share information with payment processors, UPS, customs authorities and service providers where necessary to process payment, deliver an order, complete customs clearance, prevent fraud or comply with law.

20. Complaints

Please send complaints to [email protected]. Include your order number and a clear description of the issue.

We will try to acknowledge and resolve complaints within a reasonable time.

21. Changes to these Terms

We may amend these Terms from time to time. The Terms in force when you place your order will apply to that order unless a change is required by law or a competent authority.

22. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as removed or modified only to the extent necessary. The remaining provisions will continue in effect.

23. No waiver

If we delay or fail to enforce a right, that does not mean we have waived it. Any waiver applies only to the particular circumstances in which it is given.

24. Third-party rights

Unless these Terms expressly state otherwise, no person other than you and us has any right to enforce them under the Contracts (Rights of Third Parties) Act 1999.

25. Governing law and jurisdiction

These Terms and contracts formed through the Website are governed by the laws of England and Wales.

If you are a consumer resident elsewhere in the United Kingdom, you retain the benefit of any mandatory protections provided by the law of the part of the United Kingdom in which you live. You may bring proceedings in the courts applicable to your place of residence.

If you are a business customer, the courts of England and Wales will have exclusive jurisdiction.

26. Contact

Questions about these Terms or an order should be sent to:

Email: [email protected]
Address: Prior’s Loft, Coleford Road, Tidenham, Chepstow, Monmouthshire, NP16 7JD, United Kingdom